cx cricket Privacy Policy
Protecting your personal information on the cx cricket platform is our first priority. This policy clearly explains what information we collect, why we collect it, and how it is kept secure.
This privacy policy applies to users of the cx cricket website and services. By creating an account, logging in, or using services on the cx cricket platform, you are agreeing to this policy. Please read this document carefully alongside our Terms and Conditions.
Types of Information Collected
cx cricket collects several types of information, which can be divided into two main categories:
1.1 Personally Identifiable Information (PII)
The following information may be collected during account registration and identity verification:
- Full name and date of birth
- Mobile number and email address
- National ID number or passport number (for identity verification)
- bKash, Nagad, or Rocket account number (for transactions)
- Address (if required)
1.2 Automatically Collected Information
When you use the cx cricket platform, the following information may be automatically logged:
- IP address and device type
- Browser type and operating system information
- Time and duration of site visits
- Pages visited and links clicked
- Cookie and session data
Purpose of Data Collection
cx cricket collects information only for specific and legitimate purposes. The main purposes are outlined in the table below:
| Purpose | Description |
|---|---|
| Account Management | Completing registration, login, and account verification processes |
| Transaction Processing | Safely completing deposits and withdrawals |
| Identity Verification | Preventing fraud and confirming age (21+ verification) |
| Customer Support | Providing assistance via live chat and email |
| Bonuses and Promotions | Applying eligible offers to your account |
| Platform Improvement | Analyzing user experience and developing services |
cx cricket does not sell your personal information to third parties for marketing purposes or commercial gain.
Information Protection and Security
cx cricket follows several technical and administrative measures to keep your personal and financial information secure.
3.1 Technical Protection
- All data transfers are secured through SSL (Secure Socket Layer) encryption.
- A one-way hashing algorithm is used to store passwords — cx cricket staff cannot see your password.
- Firewalls and intrusion detection systems (IDS) are active at the server level.
- Automatic alerts are in place for suspicious logins or transactions.
3.2 Administrative Protection
- Only authorised staff have access to specific user information, and this is strictly controlled.
- All staff operate under confidentiality agreements.
- Regular security reviews and audits are conducted.
However, no data transmission over the internet is completely risk-free. cx cricket is committed to ensuring the highest level of protection, but users are also responsible for using a secure password and keeping their account details private.
Sharing Information with Third Parties
cx cricket does not generally share your personal information with third parties. However, the following exceptions may apply in certain circumstances:
4.1 Service Provider Partners
Necessary transaction information may be shared with bKash, Nagad, and Rocket for payment processing. These partners may only use the information for their specific function and may not use it for any other purpose.
4.2 Legal Obligations
If disclosure of information is required under applicable laws of Bangladesh or by judicial order, cx cricket will cooperate with the relevant authorities. In such cases, we will limit disclosure strictly to what is legally required.
4.3 Business Transfer
In the event of a change in business ownership, user information may be transferred to the new ownership; however, this policy will remain applicable and users will be notified in advance.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the cx cricket website. These help improve user experience and analyse site performance.
5.1 Types of Cookies
- Essential Cookies: Required for basic site functions such as maintaining a login session.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to review page performance and usage patterns on the site.
5.2 Cookie Control
You can accept or reject cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.
User Rights
Every registered user of the cx cricket platform has the following rights regarding their personal information:
6.1 Right to Access Information
You can log in to your account at any time to view your stored personal information and update it if needed.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction through customer support. cx cricket will process the request within a reasonable time.
6.3 Right to Request Deletion
If you request account closure, we will delete your information except for what must be retained under legal obligations. Records of financial transactions may be retained for a set period as required by regulations.
6.4 Right to Object to Processing
You can withdraw your consent for marketing communications at any time. Requests for self-exclusion or setting limits under the Responsible Gaming Policy are also accepted.
Data Retention Period
cx cricket retains your personal information only for as long as necessary. Information for active accounts is retained for as long as the account remains active.
After an account is closed, information may still be retained in the following cases:
- Financial transaction history — for the period defined under applicable regulations
- Identity verification documents — for the same period
- If a dispute or legal process is ongoing — until that process is concluded
After the defined period, information is securely deleted or anonymised so that it can no longer be linked to any individual.
Protection of Minors' Information
cx cricket strictly refrains from providing services to anyone under 21 years of age (21+). We do not knowingly collect any information from minors.
Age is verified at the time of registration and may be re-confirmed during the identity verification process. If a user provides false information regarding their age, their account will be permanently closed and any deposited funds may be forfeited.
If you believe a minor is using cx cricket, please notify our customer support immediately.
Changes to the Policy
cx cricket reserves the right to update this privacy policy as needed. For significant changes:
- A notice will be published on the website
- A notification may be sent to your registered email
- The "Last Updated" date at the top of the page will change
Continuing to use the platform after changes have been made indicates that you have accepted the updated policy. If you do not agree to the new policy, you may request account closure.
To find out about previous versions, please contact customer support. To learn more about cx cricket, visit our About Us page.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact cx cricket customer support. Our team is available 7 days a week, 24 hours a day in both Bengali and English.
Live Chat: Start a chat directly from any page on the site — available 24/7
Email: [email protected]
Response Time: Email complaints are generally responded to within 24 to 48 hours
For answers to more general questions, visit our FAQ section, where you will find answers to common questions about accounts, payments, and security.
This privacy policy is an important part of your relationship with the cx cricket platform. We believe transparency and honesty are the foundation of lasting trust. We are always committed to protecting your information.